Dignity & Respect
To be treated respectfully and without avoidable humiliation or discrimination.
PATIENT RIGHTS
Good care includes dignity, information and a voice in your care.
This page sets out patient-centred principles the website is designed around. Final hospital policy wording should be reviewed and approved by CareforLife before publication.
CARE PATHWAYClear next steps, human support.
PATIENT-CENTRED PRINCIPLES
What respectful healthcare should protect.
This is a practical website summary, not a substitute for the hospital's formal policy or applicable law.
Privacy
To expect appropriate handling of personal and health information within applicable care and legal requirements.
Clear Information
To receive understandable information relevant to your care and to ask questions when something is unclear.
Participation
To take part in decisions about your care to the extent appropriate and permitted by clinical circumstances.
Safety
To receive care through processes designed to reduce avoidable risk and support appropriate escalation.
Feedback
To raise concerns or provide feedback through appropriate hospital channels without the website pretending every issue can be resolved online.
PARTNERSHIP IN CARE
Patients also help make care safer.
Healthcare works best when patients share accurate information, ask questions and follow agreed instructions—or tell the care team when they cannot.
Share relevant information honestly.Clinical decisions depend on the information available to the care team.
Ask when you do not understand.Do not leave with instructions you cannot explain back in your own words.
Respect staff and other patients.A safe care environment depends on respectful behaviour from everyone.
Use urgent channels for urgent needs.Web forms and routine WhatsApp messages are not emergency response systems.
Questions are part of good care.Ask for clarification when instructions, next steps or follow-up are unclear.